Frequently asked questions

What should I do if I don’t receive a verification code to my email?

• Verify that the email you entered is typed without typos.
• Check your junk / spam folder

What should I do if the verification code does not work?

• If you copy the verification code from an email, make sure it does not contain spaces
• Enter the verification code only in capital letters
• Press the “Resend code” button
• If you do not receive the Code, please email us at support@kini.cz

How do I change my subscription from monthly to annual and vice versa?

iOS

• Open the Settings app
• Click your name and click Subscriptions
• Select the Kini app and click on Show all plans
• Select your preferred subscription and follow the on-screen instructions to complete your purchase

Android

• Open the Play Store app on your device
• In the top right corner, go to your account profile
• Find and navigate to the Payments & Subscriptions section
• Click on Subscriptions and select the Kini app
• Cancel your active subscription
• Wait for the expiration date
• When your current subscription expires, you can purchase a new subscription in the Kini app